Camping

  

Hema

Luggage

 

Terms & Conditions

Terms & Conditions

Shipping and Returns

Please allow 2 – 10 working days for your delivery. Please note that if a person is not at the stipulated delivery address to receive the goods on delivery, a calling card may be left for you to collect your order from the post office. Or a card will be left by delivery company to arrange for a re delivery. Sunburyonlineshop will not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details provided. Please provide complete and correct details to ensure prompt delivery.

Delivery Charges - standard

Any order delivered to an Australia Post delivery address will be charged at between 6.60 to 14.95.

For any orders over 10kg received during the promotional period, Sunburyonlineshop reserves the right to charge the normal freight rate to the customer once the order is processed.

NO International Orders

Sunburyonlineshop Returns and Exchange Policy

In line with our company vision, the Sunburyonlineshop is committed to the delivery of excellent products.   In the unlikely event that you are not completely satisfied with your purchase, simply return the complete product, within 30 days, in as new condition and in its original packaging, so that we may offer you a replacement or refund , as outlined below.

For a change-of-mind refund or exchange, the original freight charges will not be refunded.   You will also need to provide the original packaging, including any instruction manuals and information booklets.

Items Sent in Error

Any items shipped in error by the Sunburyonlineshop may be returned for refund or exchange with proof of purchase.  Your refund will include the original delivery fee charged at the time of purchase, along with the freight charges to return the goods to the Sunburyonlineshop warehouse.

Alternatively, should you wish to contact Sunburyonlineshop about your return, please send an email to RACV Online shop orders info@sunburyonlineshop.com.au

 and we will answer your query within 24 hours, on the next business day (Monday - Friday).

Sunburyonlineshop reserves the right to assess the condition and age of the intended return prior to offering a repair, return or refund.

Goods damaged after purchase

Customers are not entitled to a refund or replacement, when they are responsible for damaging the goods by not following the instructions, or misusing the product.
If requested, Sunburyonlineshop  will return the product to the manufacturer to substantiate the cause of damage on your behalf.

Returned with proof of purchase

If the product is returned unopened with proof of purchase, we will offer you a replacement or refund for the goods.  For a change-of-mind refund or exchange, the original freight charges will not be refunded.   You will also need to provide the original packaging, including any instruction manuals and information booklets.

If the product is returned opened or used, but is faulty or does not match the description given, we will offer you a replacement or refund.   Your refund will include the original delivery fee charged at time of purchase, along with the freight charges to return goods to the Sunburyonlineshop warehouse.

Operating difficulties

It is recommended that customers contact the manufacturer directly if they experience difficulties with operating their new product. Details of manufacturers and applicable warranties are supplied with your product.

Physical Store Address

Sunburyonlineshop

RACV Agency

73 O'Shanassy St

Sunbury 3429